Privacy Policy

Our Privacy Commitment

Industry Smart New Zealand Ltd recognises the trust you are placing in us by using our service. We will do everything we can to maintain that trust. Under law, your rights to privacy are protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.


This Privacy Policy explains how we gather information about you and how we may store, maintain and use that information. This Privacy Policy applies to this website and any other website created or hosted by us from time to time.

When do we collect information about you?

We are required to collect some personal information about you in order to provide you with our services. We collect this information when you:

  • First register yourself or are registered on the site
  • Make a payment
  • Contact our Customer Service channels
  • Add and update your working credentials
  • Maintain the information on your account
  • Have your Industry Smart card checked

Also, we make use of “cookies” on our websites. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a new page. We use cookies to deliver the Industry Smart service and to improve and optimise your online experience.

We also use cookies to gain statistics on how our site is being navigated and used. If you do not accept the use of cookies on your internet browser then the website may not work effectively.

What information do we collect?

We collect the following information from you or about you:

  • your name and contact details, such as your physical address, email address and phone numbers;
  • your gender, birthdate and job role; your purchase history; your organisation name (if applicable);
  • your working credentials: the induction, training, qualifications and licenses you hold or have held that you use in course of carrying out your job role;
  • an emergency contact name and telephone number; any relevant medical conditions or allergies;
  • the name of the domain from which you access the internet; the date and time you access our sites.

Why do we collect this information?

The information we collect about you is used to provide the Industry Smart identity and credential management services to you and the organisations and individuals you work with.

Do we share information with third parties?

We may disclose personal information to third party service providers or contractors in course of providing services to you. Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on our behalf)). We will take reasonable steps to ensure recipients of this information do not breach New Zealand Privacy laws in relation to the personal information we disclose. Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity. We will not sell or trade your personal information. Anonymised and aggregated information may sometimes be summarised and shared with third parties.

Marketing Communications

Except where we need to send you communications in order to deliver an effective service to you, we will only send you other types of communications, such as marketing material from third parties, if you have indicated you wish us to. You can do this during the registration process. You can opt in or out at a later date by contacting us using our email address or calling our customer service number.

Personal Information Access

You may review and update the personal information we hold about you at any time by logging into your Industry Smart account and selecting ‘Edit my profile’ from the My Dashboard menu. It is a condition of use that you keep your information up to date at all times. Failure to do so may lead to suspension or termination of service.


We take security extremely seriously and will always endeavour to provide a secure, safe online environment. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer. Please ensure you sign out when you have finished visiting our website, especially if you have accessed the website from a shared computer.


By using Industry Smart, you are consenting to the collection and use of information about you by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove or vary this policy without notice. You will always be able to access this Privacy Policy.


If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact us at . All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.